Customer Success Manager

 

Position: Customer Success Manager

Department: Operations

Position Type: Full-Time Regular
 

COMPANY OVERVIEW:

Bungii is a rapidly growing, app-based company that puts a pickup at your fingertips to help move, haul & deliver large items around town. We’ve been compared to popular ride-sharing apps but instead of moving people, we move people’s stuff. As we continue to scale on a national level, we’re experiencing hyper growth and need your help. Join team Bungii and become a part of our aggressive expansion.

POSITION DESCRIPTION:

Do you love people? Are you a natural problem solver? Do you enjoy a challenge? Then we have the perfect role for you. The Customer Success Manager will be dedicated to providing world-class support to customers, drivers and partners. Bungii relies on the customer success team to take care of our community’s toughest issues, handle escalations and provide an environment of positive, genuine and friendly interaction with all stakeholders.

The primary focus of this position is to deliver exceptional service in every interaction with customers, drivers and partners. A high level of communication, contagious energy, personability and setting/maintaining a standard of excellence are crucial to this role. The Customer Success Manager will engage in communication across all Bungii markets, through various support platforms, delivering world-class service. This is a role with a heavy focus on people and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals.

 

WHAT YOU’LL DO:

  • Own outcomes. Work with partners, drivers and customers on a national level to execute against their highest priority initiatives.

  • Perform at a high level within a time-sensitive and demanding environment to deliver on operational KPIs.

  • Manage multiple channels of online communication including text, phone, email, and messenger.

  • Engage all questions and concerns in a deftly manner.

  • Monitor ongoing and scheduled Bungii deliveries.

  • Be a subject matter expert on Bungii’s processes and policies.

  • Escalate issues when necessary.

  • Authorize processing and refunding of customer and driver payments.

  • Handle the big picture and the tiny details. Be organized and always on top of your deadlines to ensure nothing gets missed.

  • Identify and solve stakeholder issues in a detailed and timely manner.

  • Persevere. Be able to think on your feet and hustle through fire drill situations.

  • Encourage continuous process improvement to deliver a excellent experience every time, all the time.

  • Be a Bungii evangelist - care about the product and share it with others.

 

WHAT YOU’LL NEED:

  • Self motivated with a strong affinity for problem solving, continually challenging the status quo and never settling for how something ‘has always been done’.

  • The ability to multi-task, prioritize and time manage.

  • Able to maintain composure and be calm under pressure.

  • Always willing to roll up your sleeves approach something hands-on.

  • Excellent verbal and written communication skills.

  • Customer oriented; able to adapt to different personalities.

  • Flexibility with assigned tasks and scheduling.

  • Optimistic leadership: You have an enthusiastic attitude and are passionate about bringing harmony to the marketplace. You view every support interaction as a chance to impact our customers, drivers and partners in a positive way.

  • Demonstrate the ability to work efficiently and exhibit discernment through challenging situations.


Join Our Team

Are you a good fit? Apply below.

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