Have questions? Great.
Customer FAQ
We’re an app similar to other popular ridesharing apps but instead of moving you, we move your stuff. Here’s the quick-and-dirty rundown of how it works:
- Enter your trip information.
- Get connected with a local truck & driver.
- Load and go. (Yes, our drivers help with the heavy lifing.)
- Rate your driver and pay!
- You can get an estimate in the app! Simply enter the pickup address, drop off address and Load/Unload time to get an estimate of your final cost. Each delivery has a minimum cost of $79.99 or $99.99 per driver, depending on market.
We try to make it easy on you:
- Enter the pickup and drop off addresses.
- Take a picture of the item(s) needing to be moved.
- Tap “Request Bungii!”
Within five minutes, you’ll be connected with a local driver who is heading to the pickup location you entered.
- Absolutely! You can schedule a Bungii delivery right in the app.
- No problem! All of our drivers help load and unload. Just remember: our drivers are strong but they’re not superman. We recommend using Bungii for items weighing 250lbs or less.
- Yes! You can request two drivers in the app.
- Yes! Once you’re connected with your driver, you’ll have the option to call or text them. For scheduled trips, you will be able to contact your driver 1 hour prior to the scheduled pick-up time.
- Your card is not charged until the Bungii trip is completed. We do, however, run an authorization charge to ensure a valid method of payment. Depending on your bank, that should clear within 1-4 business days.
- In most cases, no. If you are making purchases from a store, however, please ask the store about their pickup policies.
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Any promo code in your “Promos” page is automatically applied to your next Bungii. Promo codes are available during various Bungii promotions, however, you can receive a promo code at any time by referring a friend.
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Local market minimums still apply, which means the promo amount is credited to any charge above the minimum (ie. a promo code will not reduce your charge below the local minimum charge).
- Nope! All of our drivers have four ratchet straps, two bungee cords, two blankets and a tarp to secure your stuff.
- Sorry, our drivers are prohibited from transporting people. Our insurance only covers the items that are being delivered.
- Not a problem! Request another Bungii after your first trip is complete or use the two driver feature.
- We are more than happy to help. Please contact text support at (913) 353-6683 or email us at support@bungii.com.If you have any questions, concerns or issues please contact us immediately through text (913) 353-6683 or email us at support@bungii.com. We’ll do everything in our power to make it right. Learn why.
- Awesome! We’re always looking for great people to drive with Bungii. You can apply at bungii.com/drive. (FYI – it’s best if you apply on a computer)