Success in last-mile delivery is defined by speed, reliability and customer satisfaction. As expectations for same-day and on-demand delivery services grow, businesses face mounting pressure to provide on-time, reliable service.
We believe this requires a dedicated focus on three key factors: having the right vehicle with the right delivery professional at the right time. Though operations are a key component in the delivery experience, executing this trifecta is only possible with an advanced technology platform.
In this blog, we explore how these key factors are redefining the last-mile and how technology is driving the future of on-demand delivery.
1. Getting the right vehicle for the job
A successful last-mile delivery program starts with having the right asset class. Having the right delivery vehicle for the job improves efficiency and helps ensure orders arrive on time and intact. From determining space and weight requirements to evaluating pickup and dropoff requirements, finding the right vehicle for the job is infinitely faster and more efficient with the right technology.
Developed for the unique challenges associated with last-mile logistics, our platform uses complex algorithms to evaluate delivery details—including weight, dimensions and service level—and immediately notifies the appropriate delivery professionals. After an order is received in our transportation management system, it takes just seconds to assign to the appropriate driver pool. What once required the most experienced logistics professionals minutes to perform is now possible in seconds.
There are numerous financial benefits associated with having the right delivery vehicle. Optimizing vehicle selection allows businesses to decrease last-mile deliveries costs and reduce damage claim rates. In addition, having the right vehicle improves delivery efficiency and eliminates unnecessary emissions.
2. Identifying the right delivery professional
Delivery is no longer just about getting goods from point A to B. It has become a crucial part of the customer experience—one that businesses can’t afford to overlook. Due to evolving buying behaviors and consumer expectations, the delivery experience is arguably more important than ever.
To meet rising delivery expectations, businesses need delivery partners they can trust to represent their brand. Bungii has built a nationwide network of certified delivery professionals who are not only skilled in logistics but also customer service. It’s no coincidence that just 12 percent of applicants make the cut. With a stringent application process, an 18-point safety standard and additional certifications for white glove delivery, the Bungii network is second to none.
With a dedicated app, step-by-step delivery instructions and live support, Bungii’s commitment to its delivery professionals is unmatched. Through its driver app, Bungii collects hundreds of data points from every delivery and monitors the driving habits of everyone in the network. This allows the team to provide targeted coaching and continually ensure active drivers meet the company’s safety and care standards.
The human element in last-mile delivery can’t be overstated. Well-trained and supported delivery professionals provide better communication, timely updates and careful handling of merchandise, resulting in higher customer satisfaction and loyalty.
Need a partner that can help you reach your last-mile delivery goals?
3. Providing reliable, on-time delivery
As on-demand delivery increasingly becomes the norm, timing is everything. To execute at a high level requires not only consistent operational performance, but also technology that automates time-consuming logistics tasks and simplifies complex processes.
Leveraging advanced algorithms, Bungii’s platform optimizes dispatch times based on peak hours, delivery routes and real-time traffic. This results in more accurate pickup times, helping businesses manage last-mile costs and avoid common pitfalls like late and rescheduled deliveries.
The customer experience hinges on your ability to provide on-time, reliable delivery service. Features like customer-selected delivery windows and real-time delivery updates help consumers manage their deliveries and stay in the know. Establishing clear expectations and providing communication throughout the delivery process help build trust with your customers.
What distinguishes Bungii's approach?
By focusing on these core elements, Bungii has developed a formula that streamlines logistics, maximizes efficiency and results in a premium delivery experience for each customer. Though the formula is simple, the fact that more than half of large item deliveries are rescheduled illustrates just how difficult it is to execute.
If you’re ready to take your last-mile delivery program to the next level, connect with us to explore how Bungii’s tech-driven operations provide consistent and cost-effective delivery nationwide.
