Overcoming Last-Mile Delivery Challenges
Staying competitive required a scalable large-item delivery service
Significant last-mile delivery challenges arise from the inventory of oversized and bulky products at Home Outlet. To stay competitive with other home improvement and building materials stores, introducing same-day home delivery became crucial. The company’s extensive geographic footprint, including numerous rural locations, posed a challenge in securing last-mile delivery services with adequate coverage. Home Outlet needed a partner capable of delivering large items at competitive prices across all of its stores.
90
NET PROMOTER SCORE
90%
On-time delivery
0.3%
DAMAGE Claim Rate
"Bungii is our largest last-mile delivery provider, and by far our highest- performing. The team continually looks for ways to grow with us and improve the delivery experience for our associates and customers."
Kevin McFadden | Manager of Transportation
"Bungii is our largest last-mile delivery provider, and by far our highest- performing. The team continually looks for ways to grow with us and improve the delivery experience for our associates and customers."
Kevin McFadden | Manager of Transportation
Addressing the Challenge
Home Outlet enhances delivery efficiency with Bungii’s last-mile solution
To address that challenge, Home Outlet partnered with Bungii to implement a company-wide last-mile delivery program. Bungii developed hands-on training to launch the program at the store level, and established regular touch-points to surface real-time operational improvements.
Store representatives now schedule deliveries directly with customers at the point of sale using a custom web portal powered by Bungii’s transportation management system. Using an AI-driven fulfillment algorithm, Bungii’s proprietary smart-matching technology quickly assigns orders to the appropriate delivery professional, and delivers detailed pickup and delivery instructions via the Bungii Driver app. Powerful dashboards and real-time reporting gives Home Outlet anytime access to tracking, delivery, metrics, and insights.
Partner with Bungii
Home Outlet partnered with Bungii to implement a company-wide last-mile delivery program.
Schedule Deliveries
Store representatives schedule deliveries directly with customers using a custom web portal powered by Bungii.
Assign Deliveries
An AI-driven algorithm assigns orders to the appropriate delivery professional via Bungii’s smart-matching technology.
Real-Time Reporting
Real-time dashboards and reporting provide Home Outlet with tracking, delivery metrics, and insights.
"Bungii’s customer support is unlike anything I’ve experienced with other delivery providers. Their quick response times help us operate more efficiently and deliver a better customer experience."
Chris Stevenson | Director of Internal Control, Logistics and Distribution Centers
Bungii Advantages
Bungii now offers on-demand delivery services at Home Outlet locations across the country, quickly becoming the retailer’s most trusted last-mile carrier. Initially launched in three markets, Bungii has expanded to serve more than 40 locations while providing an industry-leading delivery experience. This growth is particularly significant in smaller markets where Bungii’s geographic expansion continues to drive the partnership’s success.
