Overcoming Last-Mile Delivery Challenges
Turning delivery into a differentiator requires the right last-mile carrier
The rise of same-day delivery is creating new expectations for retailers, with big and bulky inventory presenting an added layer of complexity. Since large-item delivery isn’t normally offered by discount retailers, Big Lots saw flat-rate, same-day delivery on big and bulky e-commerce orders as a competitive differentiator.
Having a national footprint meant that Big Lots would need to partner with dozens of regional carriers or a national final-mile carrier. In addition, the on-demand delivery service had to be cost-effective for the program to be profitable and sustainable.
85
NET PROMOTER SCORE
99%
SAME-DAY Fulfillment
0.1%
DAMAGE Claim Rate
"Bungii has exceeded expectations and made our delivery program much better than it was before. Their operations, live support and execution have significantly improved our same-day and on-time delivery rates.
ANDREW DICKSTEIN | Director, Domestic Transportation
"Bungii has exceeded expectations and made our delivery program much better than it was before. Their operations, live support and execution have significantly improved our same-day and on-time delivery rates.
ANDREW DICKSTEIN | Director, Domestic Transportation
Addressing the Challenge
Bungii was delivering less than 5% of big and bulky orders for Big Lots when an unforeseen external challenge put the entire program at risk. The company turned to Bungii.
Within 48 hours, Bungii completed an API integration, updated operational procedures and introduced same-day delivery at over 600 additional Big Lots stores, exponentially increasing Big Lots’ daily delivery volume.
The results are notable. Bungii has doubled same-day delivery fulfillment rates for e-commerce orders while enabling customer-selected, two-hour delivery windows. With Bungii’s custom SOPs, step-by-step instructions for delivery pros and live support, Big Lots has increased customer satisfaction and drastically reduced big and bulky delivery order inquiries.
Partner with Bungii
Home Outlet partnered with Bungii to implement a company-wide last-mile delivery program.
Schedule Deliveries
Store representatives schedule deliveries directly with customers using a custom web portal powered by Bungii.
Assign Deliveries
An AI-driven algorithm assigns orders to the appropriate delivery professional via Bungii’s smart-matching technology.
Real-Time Reporting
Real-time dashboards and reporting provide Home Outlet with tracking, delivery metrics, and insights.
"Bungii’s customer support Big and heavy is the most important part of our same-day business, so the fact that we’re able to get these goods to our customers the same day is a true differentiator.
ANDREW DICKSTEIN | Director, Domestic Transportation
Bungii Advantages
Bungii has become Big Lots’ leading big and bulky carrier, providing same-day delivery from nearly 700 store locations and across 70+ metro areas. With its powerful API and operational expertise, Bungii is helping Big Lots capitalize on the growing demand for large item delivery.
