B2B Delivery in an On-Demand World
Not that long ago, B2B delivery expectations were pretty forgiving. As long as freight showed up somewhere within a broad window and nothing went missing, most customers were fine with it. That’s not how it works anymore. Today, B2B buyers expect delivery to feel a lot more like Amazon. They want to know where their […]
On-Time Delivery Isn’t Enough
Every operations team tracks on-time delivery. It’s the headline number in every performance review and the first metric most leaders talk about when evaluating carrier performance. But the longer I’ve worked in this space, the clearer it’s become that on-time delivery doesn’t give you a complete picture of how well a network is running. You […]
How National Brands Standardize KPIs Across Markets
Every large delivery network runs into the same issue sooner or later. The data doesn’t line up. One region says a job was on time when the order was picked up. Another says it only counts once the customer signs. Some track reschedules. Others don’t. That might sound small, but it adds up fast. When […]
Measuring the Last Mile: KPIs That Drive Performance and Profitability
The last mile is the most expensive and unpredictable stretch of any supply chain. It’s where costs balloon, visibility breaks down, and the customer experience is won or lost. Yet even the largest delivery networks still measure it reactively, focusing on service recovery after problems appear instead of building systems that prevent them. Measuring last-mile […]
Reverse Logistics for Bulky Freight | How to Cut Costs and Improve Returns
Reverse logistics used to be the forgotten corner of the supply chain. It was messy, expensive, and something no one wanted to own. When a customer slapped a return label on a piece of big, bulky freight, like a sofa, an appliance, or a pallet of shelving, the process that followed was rarely efficient, predictable, or […]
Reverse Logistics As a Competitive Edge
For years, reverse logistics has been treated as the unglamorous corner of the supply chain. It’s seen as a necessary evil, a cost to absorb, and a box to check. Most companies still view it as a cost center rather than a source of value. That’s changing fast. The teams that win over the next […]
5 Reverse Logistics Metrics Ops Teams Should Be Tracking
Every operation has a pressure point that drains margin. For most, it’s reverse logistics. Returns look small on paper but create ripple effects through every part of the network. In 2024, an estimated 24.6% of eCommerce orders were returned, the highest rate ever recorded, underscoring how costly and common reverse logistics has become for retailers. […]
Why Large Parcel Delivery Breaks So Easily (and How to Fix It!)
Moving oversized, heavy, or bulky items isn’t just a bigger version of small parcel shipping. Large parcel delivery can be a nightmare — especially if there’s a breakdown in the delivery chain. High damage rates, scheduling delays, spiraling surcharges, and poor visibility are a slow death by a thousand operational paper cuts. Yet, many businesses […]
Delivery Partner Evaluation Checklist
Use this checklist to cut through the noise and find a delivery partner that can actually keep up with your business. Compare providers side by side on speed, reliability, scalability, and customer experience. Spot the gaps that could slow you down and zero in on the partner that will keep your operations moving and your customers satisfied.
How To Find the Right Delivery Service Provider
When running a business, it’s always important to choose your partnerships carefully. Perhaps nowhere is this more evident than when you are choosing a delivery service provider. Today, customer expectations regarding shipping and delivery are higher than ever before. If customers have a poor delivery experience after purchasing products from you, they’re almost just as […]
