Optimizing Oversized Returns
Reclaiming returns revenue requires the right transportation partner
The continued rapid growth of eCommerce has changed the way consumers buy large household items. With more oversized products sold online, retailers generally have a few options: absorb losses on returns, manage returns in-house, or establish a recommerce program.
To meet the needs of its growing recommerce marketplace, FloorFound can’t afford to be limited by its carrier network. Needing nationwide coverage and the infrastructure to transport big and bulky goods, FloorFound initially partnered with traditional carriers. However, after experiencing multi-day delays, increasing costs, and double-digit damage claims, FloorFound began evaluating non-traditional carriers that could provide consistent service at scale.
85
NET PROMOTER SCORE
36%
AVERAGE DELIVERY SAVINGS
85%
FASTER RETURN PROCESSING
"Bungii has exceeded expectations and made our delivery program much better than it was before. Their operations, live support and execution have significantly improved our same-day and on-time delivery rates.
ANDREW DICKSTEIN | Director, Domestic Transportation
"The returns process took two to three weeks with traditional carriers. Bungii picks up and delivers in one trip, reducing the cost of returns and all but eliminating damage claims."
TIFFANY COSTA | DIRECTOR OF OPERATIONS & CLIENT SUCCESS
Addressing the Challenge
FloorFound integrated with Bungii via API, giving its team the ability to manage the entire returns process in one platform. The integration provides FloorFound with real-time status updates, delivery tracking and full chain of custody for every return.
Following a two-week integration period, FloorFound went live with Bungii just 30 days after signing the contract. FloorFound is using Bungii’s nationwide delivery network to pick up oversized returns and deliver them to local resellers across its nationwide network.
API INTEGRATION
end-to-end visibility
Bungii provides real-time status updates, delivery tracking, and full chain of custody for every return.
Rapid Rollout
Within 30 days of signing the contract, FloorFound was using Bungii to pickup and deliver oversized returns.
On-Demand Service
Bungii’s on-demand pickup and delivery service allows FloorFound to match returns with resellers nationwide.
"Bungii’s onboarding process was incredibly detailed and thorough, resulting in a delivery program that has exceeded our expectations."
TIFFANY COSTA | DIRECTOR OF OPERATIONS & CLIENT SUCCESS
Bungii Advantages
Bungii is providing on-demand reverse logistics for FloorFound and its growing network of e-commerce businesses. From pickup to delivery, Bungii manages the entire logistics process, including matching returns with certified delivery professionals, automating communication and providing live support. With its on-demand, nationwide network, Bungii is helping FloorFound expedite returns, reduce delivery costs and streamline operations.
