How We Saved a Major Supplier 40% on Reverse Logistics

Bungii is more than just a logistics and delivery service. What makes us stand out isn’t just our end-to-end solutions for expanding options for same day, large item delivery. It is our ability to truly work alongside our partners to create a comprehensive logistics and delivery program that saves time and money. How? 

For one major Bungii partner, it started with a need for a one time delivery on a return. Their original quote was several hundred dollars with a traditional transportation service provider. Bungii not only came in 40% under their cost, but was able to complete the delivery the same day. This kicked off a partnership that continues to cut the high costs of their reverse logistics and develop best in class standard operating procedures (SOPs) that have made them an industry leader in last mile delivery.

Read on for this case study that started with a load request and has led to a successful and cost savings partnership.

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Stop the Pain: A Plan to Reduce Damaged Good Returns

We started this partnership because of a need for one customer return trip. We quoted the trip price for a same day delivery from the customer back to their warehouse. Not only did we beat the other company’s price by 40%, but we were able to do the delivery same day rather than taking 2-3 days to complete.

As we began working together, we learned they had a lot of reverse logistics deliveries, so they were ecstatic to not only save this much but get the items back same day. We learned why they had so many issues: many of their pallets were going out with incorrect and inconsistent wrapping. This was leading to a high amount of returns and dissatisfied customers.

Bungii worked with them on creating new SOPs, specifically around pallet wrapping best practices, that reduced the number of damages happening during deliveries. This partnership and guidance from Bungii on best practices led to a major drop in demand for reverse logistics with our partner which improved their customer satisfaction and ensured product got delivered on time, and in tact.

Bungii is not only a delivery service provider, but we are an active partner that works to understand your business and enhance the systems you already have in place.

Here are some examples of how we have developed best practices for our partners delivery systems so they can provide customers with a top-tier delivery experience:

  • Add product photo verification
  • Define standards for pallet wrapping
  • Offer white glove delivery
  • Implement procedures to eliminate damaged goods

360 Degree Reverse Logistics = Happier Customers

For this business, limiting damaged good returns was a priority for their supply chain. But damaged goods aren’t the only common reason for returns for many businesses. Customers may mis-measure, order the wrong amount of product, not like the color or just change their mind after they receive their items. Your customers will always need a reliable, easy to understand returns process that makes them feel like they’re your biggest client.

Bungii’s custom platform will meet your specific businesses delivery needs.

Final Mile Delivery

Bungii is able to complete fast returns by simplifying the process with a full service reverse logistics option. In one delivery, our Bungii Drivers can pick up the product that needs to be returned and bring back the new or replacement product to the customer. By taking care of returns in one motion, customers feel like they are being prioritized, product is moved out the door, and extra delivery scheduling is eliminated.

For a non-retail customer, often an employee is taken off a job or the floor to return the damaged product to the store, then figure out how to get the new product back to the job site or warehouse. Bungii saw a great opportunity to help this major supplier and simplify the whole process. Offering roundtrip reverse logistics is just one way we customize service for our partners to increase efficiency and improve customer experience.

End to End Tracking on All Deliveries

Our end-to-end tracking and real time visibility into delivery metrics and KPIs is just another feature our partners love. This partner in particular helped save them time on tracking customer deliveries and returns, as well as paperwork and invoice management. 

Visibility is vital to the customer experience. We’ve streamlined tracking by keeping both you and your customer updated in real time during active deliveries. Our platform includes tracking features such as which stage of the delivery your order is on, photo verification at pickup and dropoff and each driver’s location in real time. 

We’ve prioritized end to end tracking because visibility increases customer trust in a brand, and with the speed of same day delivery, it’s important to keep updated to the minute. These two reasons allow our partners to stay informed and go beyond customer expectations, leading to an incredible delivery experience.

Bungii is the Leader in Same Day Delivery

Bungii is a big and bulky, last mile service that unlocks on-demand delivery capabilities by combining a unique tech-enabled platform with a virtual fleet of delivery professionals. We can be your main source for last mile delivery, or an extension of your existing logistics network for large item, same day delivery. We’ve activated same day delivery for top brands nationwide and continue to grow, bringing an enhanced delivery experience to industry-leading companies.  Learn how Bungii collaborated with a national retailer and boost their sales by over 20% and supercharge your own logistics network in three easy steps:

  1. Fill out the form below.
  2. Connect with our business partnership team so we can better understand your needs and answer any questions.
  3. From there, our team will build a custom solution, catered to your business. This features flexible pricing, real-time delivery tracking, a tailored analytics dashboard and a dedicated support team, available seven days a week. On average, going live takes less than a week. 

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